Shipping and Return Policy

SHIPPING

We currently only ship to Quebec and Ontario at this time. Please allow up to 2-4 business days to process and package your order. Processing and delivery times do not include Saturdays, Sundays and holidays.

For all orders, there is a flat fee of $12 for standard delivery.

RETURN POLICY

Our policy lasts 30 days. If more than 30 days have passed since your purchase, unfortunately we cannot offer refunds or exchanges.

To be eligible for return, your item must be unused and in the condition you received it. It must also be in its original packaging.

    To complete your return, we require a receipt or proof of purchase.

      Refunds (if applicable)

      Once your return is received and inspected, we will email you to let you know that we have received the returned item. We will also let you know if your refund is approved or denied.

      If approved, your refund is then processed and your credit card or original payment method is automatically credited within a few days.

      Delayed or missing refunds (if applicable)

      If you haven't received a refund yet, double-check your bank account first.

      Then contact your credit card company, as it may take a little time for your refund to officially post.

      Then contact your bank. The posting of a refund is often preceded by a processing time.

      If you have completed all these steps and have still not received your refund, contact us at the following address: info.sagepure@gmail.com.

      Sale or promotional items (if applicable)

      Only regular priced items are refundable. Unfortunately, sale or promotional items are not.

      Exchanges (if applicable)

      We only replace items that are initially defective or damaged. If you need to replace yours with the same item, send us an email at info.sagepure@gmail.com and send your item to: 47A boul. D'Youville, Châteauguay, QC, J6J 4R2, Canada.

       

      Shipping

      To return your product, you must send it to the following postal address: 47A boul. D'Youville, Châteauguay, QC, J6J 4R2, Canada.

      Shipping costs associated with returning your item are your responsibility. They are not refundable. If you receive a refund, the return shipping cost will be deducted.

      Depending on where you live, the time it takes to receive your exchanged product may vary.

      If you are shipping an item valued over $75, we recommend using a shipping tracking service or insuring your shipment. We do not guarantee that we will receive the returned item.